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Responsibilities

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Organize and maintain inventory
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Develop and implement marketing strategies
• Perform same duties as workers supervised
• Perform opening and closing activities
• Ensure that the quality of products meets established standards
• Monitor staff performance
• Plan and prepare work schedules
• Investigate complaints