Job description:
Located in downtown Vancouver, Westcanna is currently looking for a Retail Store Supervisor to join our team.
Duties and Responsibilities:
- Direct and supervise employees engaged in sales or cashier duties or performing services for customers;
- Independently assign employees to duties as required in the day-to-day operations;
- Provide excellent customer service by greeting and assisting customers, and
responding to inquiries and complaints;
- Monitor sales activities to ensure that customers always receive satisfactory service and quality goods;
- Enforce safety,health, and security rules;
- Process payments via cash, credit or debit card and deal with returns of merchandise as per company rules & policies;
- Prepare End-of-Day reports for management, including daily sales volumes, product information, personnel matters such as staff endorsements, customer feedback and complaints; opening and closing operations;
- Facilitate customer returns and build customer retention by coaching new hires to remember guests’ names;
- Social media management;
- Responsible for Cannabis Registry accuracy and security of product displays;
Required Education & Experience;
- Minimum 1-2 years of experience in a similar position
- Completion of a high school diploma is mandatory;
- Cannabis Sommelier Level 1, Expert Cannabis Concentrate course and Cannabis Consultant training courses are required;
- A diploma or certificate in Business Administration or Graphic design is preferred;
Required Knowledge, Skills, & Abilities
- Excellent interpersonal, oral and written communications skills;
- Advanced English language knowledge;
- Graphic design skills preferred;
- Must be available to work evenings and weekends.
- Ability to multitask and work effectively
Pay Rate/ Salary: $34.62 to $35 per hour
35 to 40 hours per week
If you meet the requirements of this position and wish to apply, please submit your resume and cover letter to ali.w@live.ca
Applicants are asked to apply based on the options above, phone calls will not be accepted.
This position is open to all qualified applicants & only those shortlisted will be notified.
