Job description:
Salary: $35.50/Hourly
Job Type: Full-Time, Permanent
Language: English
Start Date of Employment (Approx.): As soon as possible
Minimum Education: High School
Positions Available: 1
NOC Group: Customer and information services supervisors (62023)
NOC Job Title: Customer Service Representative Supervisor
Job Location(s):
#101, 13569 – 76 Avenue
Surrey, British Columbia
V3W 2W3 Canada
Job Description:
- Oversee, arrange, assign, and evaluate the work of agents who carry out questionnaires and interviews, gather and compile data, offer assistance, compose emails and other correspondence.
- Organize tasks in collaboration with other departments and units.
- Prepare work schedules and protocols.
- Provide training to staff members in areas of customer service and company policies.
- Resolve work problems, provide technical advice and recommend measures to improve productivity.
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
- Investigate and solve customer service complaints.
- Preparing progress reports along with any necessary paperwork.
- Develop and implement customer service process improvements, ensuring that all customer inquiries are handled promptly and effectively.
- Perform additional duties when needed.
- Strategizing and monitoring the daily activities of customer service operations.
- Conduct regular performance evaluations for team members, provide constructive feedback and identify areas for improvement.
Requirements:
- Completion of secondary school is required.
- Minimum 6 months of experience in the same field is required.
How to Apply:
Email: nationwideinsurance2018@gmail.com
