Job description:
Salary: $29.00 / hour
Work Location: 57 Bellamy Rd S, Scarborough, ON M1M 3P3
Vacancies: 1
Terms of employment: Permanent, Full time 35 hours/week
Start Date: As soon as possible
Employment conditions: Day, Evening, Morning, Overtime, Weekend
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Intranet
- Servers
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
