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contact centre supervisor

Posted by: Kenan Courier and Logistics
Posting date: December 25, 2024      Closing date: June 25, 2025
Posting date: December 25, 2024
Closing date: June 25, 2025
 
Job location: Milton - ON, Canada
 
Salary: 34.70 hourly
 
Vacancy: 1
 
Job category: Administrative Support
Job id: 20241225-135946

Job description:


Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Identify workers’ training needs
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Train staff/workers in job duties, safety procedures and company policies
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Recruit and hire staff
  • Co-ordinate, assign and review work
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies

Supervision

  • 5-10 people

Additional information

Personal suitability

  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Organized
  • Reliability
  • Team player

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