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Systems Support Representative

Posted by: Humayoun Shakeel
Posting date: September 15, 2024      Closing date: March 14, 2025
Posting date: September 15, 2024
Closing date: March 14, 2025
 
Job location: Mississauga - ON, Canada
 
Salary: 35.00
 
Vacancy: 1
 
Job category: IT & Web Design
Job id: 20240915-144723

Job description:


Overview

Languages

English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Additional information

Security and safety

  • Basic security clearance

Job Location: 5200 Dixie road suite 103 Mississauga, Ontario L4W 1E4

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