Job description:
Maenam is located in the heart of Kitsilano area. We serve authentic Thai cuisine with innovative twists on centuries-old recipes. The award-winning restaurant is seeking a dedicated and experienced Restaurant Operations Manager to oversee the daily operations of our restaurant.
The Operations Manager will play a key role in maintaining the highest standards of service, quality, and customer satisfaction. This position requires strong leadership, organizational skills, and a commitment to delivering a superb dining experience.
Job Duties and Responsibilities:
- Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel
- Manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
- Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
- Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally.
- Monitor budget and financial performance, analyze sales data, and implement cost-control measures to achieve financial targets.
- Collaborate with chefs and cooks to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability.
- Enforce health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment.
- Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
- Oversee shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
- Build and maintain relationships with suppliers, negotiate contracts, and monitor deliveries to secure high-quality ingredients and cost-effective supplies.
- Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers.
- Ensure compliance with local, state, and federal regulations, including alcohol licensing and labor laws.
Education, Skills and Experiences required:
- Completion of a college or other program related to hospitality or food and beverage service management.
- Must have a minimum 3 years of experience in the food service sector, including supervisory experience
- Proven experience as a Restaurant Operations Manager or in a similar leadership role within the restaurant industry.
- Strong leadership and team management skills
- Strong problem-solving and decision-making skills
- Excellent communication and interpersonal abilities
- Knowledge of food safety regulations and health codes
- Knowledge or experience in preparation of Thai cuisine is strong asset but not a requirement
Language: Written and Oral skills in English
Compensation: $28.85/hour, plus tips/gratuities, staff meals, extended Sunlife medical plan (after 1-year continuous full-time work), 4% Vacation Pay
Work location: 1938 West 4th Avenue, Vancouver, BC V6J 1M5
Please send your resume to hr.maenamthai@gmail.com (e-mail)
* Only those selected for an interview will be contacted.
