Job description:

JET IMMIGRATION-Now Hiring-

Full Time/Part Time/Volunteers

Case Processing and Customer Experience Associate

The Company:

Jet Immigration is a top-rated Canadian immigration consultancy company backed by over 26 years of proven track record.

We are seeking Customer Experience Associates preferably with 1 year experience in Canadian Immigration Case Processing to help us with increasing demand of our services and be a part of our growth.

Having served thousands of clients from over 65 countries around the world, you will hit the ground running with our well reputed Canadian brand.

Job Description

• Professional writing such as cover letters, submissions and storylines of customer scenarios
• Focus on high accuracy and on-time submission when working on customer case files
• Collecting, organizing and reviewing documents received in support of applications
• Handling a high volume of files in a very fast-paced environment
• Follow up promptly with the clients for any pending replies or documents from their end
• Answering all client inquiries in a timely manner
• Able to fill various kinds of immigration forms
• Learn procedures and documentation requirements for various case types

Skills Requirement

• Experience an asset
• Ability to handle customers in difficult and stressed-out situations with positivity and empathy
• Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi or Urdu an asset)
• Excellent telephonic communication skills with patience, courtesy, compassion and professionalism
• Professional working knowledge of office applications such as word & excel etc.
• Possess good typing speed
• Must be detail oriented, results-driven and be effective working independently

Permanent Residence Support will be provided based on Work Performance and Excellence in Customer Service

Apply at jetimmigrationhr@gmail.com (No Phone Calls Please)