Application support analyst With Acnovate Inc. - Ottawa

Application support analyst

Posted by: Acnovate Inc.

Posting date: June 27, 2024 Closing date: May 26, 2025

Posting date: June 27, 2024
Closing date: May 26, 2025

Job location: Ottawa - ON, Canada

Salary: $40.00 hourly / 30 to 40 hours per Week

Vacancy: 1

Job category: IT & Web Design

Job id: 20240627-225510

Job description:

Overview

Languages

English

Education

Bachelor's degree

Experience

2 years to less than 3 years

Start Date

As soon as possible

Job Type

Permanent and Full-time

Responsibilities

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Experience and specialization

Computer and technology knowledge

JavaScript

Additional information

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail

Personal suitability

Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Team player
Ability to multitask

Employment groups Help - Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

Who can apply to this job?

Only apply to this job if:

You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

hr.canada@acnovate.com

Apply now

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