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Application support analyst

Posted by: Acnovate Inc.
Posting date: June 27, 2024      Closing date: May 26, 2025
Posting date: June 27, 2024
Closing date: May 26, 2025
 
Job location: Ottawa - ON, Canada
 
Salary: $40.00 hourly / 30 to 40 hours per Week
 
Vacancy: 1
 
Job category: IT & Web Design
Job id: 20240627-225510

Job description:


Overview

Languages

English

Education

  • Bachelor's degree

Experience

2 years to less than 3 years

Start Date

As soon as possible

Job Type

Permanent and Full-time

Responsibilities

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Experience and specialization

Computer and technology knowledge

  • JavaScript

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Team player
  • Ability to multitask

Employment groups Help - Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities
  • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) 
Support for youths
  • Provides awareness training to employees to create a welcoming work environment for youth

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

hr.canada@acnovate.com

 

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