Job Description: We are looking for a dedicated Help Desk Technician to provide technical support to our clients in the Boston area. This role involves troubleshooting and resolving IT issues, maintaining IT infrastructure, and assisting with IT projects to improve efficiency and user experience.
Responsibilities:
Provide first-level technical support to end users via phone, email, or in person.
Diagnose and resolve software, hardware, and network issues.
Install, configure, and upgrade computer hardware and software.
Collaborate with IT team members to escalate and resolve complex issues.
Document solutions and maintain help desk documentation.
Requirements:
Proven experience as a Help Desk Technician, Technical Support Specialist, or similar role.
Strong knowledge of Microsoft Windows and Office applications.
Experience with help desk ticketing systems (e.g., JIRA, Remedy).
Excellent problem-solving and communication skills.
A bachelor’s degree in Information Technology or related field is preferred.
Benefits: Competitive salary and career advancement opportunities.
