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FIND
User support technician
Posted by
: Hitech Bay Inc
Posting date
: March 20, 2024
Closing date
:
October 20, 2024
Posting date
: March 20, 2024
Closing date
:
October 20, 2024
Job location
:
Scarborough - ON, Canada
Salary
: $29.00 Per Hour
Vacancy
: 1
Job category
:
Customer Service
Website
:
https://www.hitechbay.com/
Job id
: 20240320-180250
Job description:
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work setting
Computer hardware or software retailer/wholesaler
Responsibilities
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
1 to 2 people
Experience and specialization
Computer and technology knowledge
Android
iOS
MAC
Linux
Unix
Device drivers
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Desktop applications
File management software
Security software
Multimedia software
Wireless networks
Additional information
Transportation/travel information
Public transportation is available
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Honesty
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